Simallin Limited (“we”, “us”, or “our”) operates as a platform that proposes eSIM data plans from various mobile network operators worldwide. Central to this mission is our commitment to protecting your privacy and personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have when you visit our website, www.simallin.com  (the “Site”), and use our services and related offerings (the “Services”).

By using our Site and Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not access our Site or use our Services.

 

1. Information We Collect

 

We collect information to provide and improve our Services, which falls into two categories: information you provide and information collected automatically.

A. Information You Provide to Us:

• Account Information: When you create an account or purchase a plan, we collect your name and an email address.
• Profile Information: You may provide additional details such as your country of residence.
• Payment Information: When you make a purchase, the third-party payment processors collect your credit/debit card details and billing address. We do not store full payment card information on our servers.
• Communications: Information you provide when you contact our customer support, provide feedback, or participate in surveys.

B. Information Collected Automatically:

• Usage Data: We collect information about your use of our Services.
• Device and Browser Information: We collect information such as your IP address, browser type, device type, operating system, and device identifiers.
• Cookies and Tracking Technologies: We use cookies and similar technologies to operate and improve our Site. For more details, please see our Cookies Policy.

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

• To Provide and Maintain Our Services: To activate and manage your profile, process top-ups and payments, and manage your account.
• To Personalise and Improve Our Services: To recommend data plans based on your usage patterns and location, and to improve user experience.
• To Communicate With You:
  • To send you administrative information (e.g., account confirmations, invoices, service alerts, plan expiry notices).
  • To respond to your support requests.
  • With your consent (where required by law), to send you marketing communications about new products, features, or promotions. You can opt-out at any time.
• For Security and Fraud Prevention: To monitor for and prevent fraudulent activities and to protect the security of our Services.
• To Comply with Legal Obligations: To comply with applicable telecommunications regulations, laws, and legal processes, including lawful requests from public authorities.

 

3. Legal Basis for Processing (GDPR)

 

If you are located in the European Economic Area (EEA) or the UK, our legal basis for processing your information is:

• Performance of a Contract: Processing is necessary to provide the Services you have purchased (e.g., activating your eSim and providing data connectivity).
• Consent: Where we have obtained your clear consent (e.g., for certain marketing communications or precise location tracking). You can withdraw consent at any time.
• Legitimate Interests: For our operational purposes, security, fraud prevention, and improvement of our Services, where these interests are not overridden by your data protection rights.
• Legal Obligation: To comply with EU and member state laws, including telecommunications and tax regulations.

 

4. How We Share Your Information

 

We do not sell your personal information. We may share it in the following limited circumstances:

• Partner Mobile Network Operators (MNOs): We share necessary identifiers and network data with our partner MNOs worldwide to enable you to connect to their local networks and access roaming services.
• Service Providers: With trusted third-party vendors who provide services on our behalf, such as payment processing, data analytics, email delivery, hosting, and customer support. These providers are bound by strict contractual data protection obligations.
• For Legal Reasons: If required to do so by law or in response to valid legal requests by public authorities (e.g., a court or a telecommunications regulatory body).
• With Your Consent: We may share your information for any other purpose with your explicit consent.

 

5. Data Retention

 

We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, including to provide you with Services and to comply with our legal, tax, and regulatory obligations (e.g., data retention requirements under telecommunications law). To request account deletion, please contact us.

 

6. Your Data Protection Rights

 

You have the following rights regarding your personal information:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of inaccurate or incomplete information.
• Erasure (“Right to be Forgotten”): The right to request the deletion of your personal data, under certain conditions.
• Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
• Data Portability: The right to request the transfer of your data to another service provider in a structured, machine-readable format.
• Object to Processing: The right to object to our processing of your personal data, under certain conditions.
• Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.
• Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link.

To exercise any of these rights, please contact us using the details below.

 

7. International Data Transfers

 

As a global company, your information will be transferred to and processed in countries outside of your own, including to our partner MNOs around the world. We take all necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy.

 

8. Children’s Privacy

 

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete it.

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

 

10. Contact Us

 

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Simallin Limited (Reg. No. 801545)

Address: 51 Bracken Road, Sandyford, Dublin 18, Ireland, D18 CV48

Email: help@simallin.com

Last Updated: 2025-11-18